Frequently Asked Questions

Membership FAQs

What service do you provide?

Your Pets Perks is a rewards based loyalty membership program offering exclusive discounts, giveaways and events for pet owners. Visit our website to view our plethora of perks!

How is Your Pet’s Perks different from other rewards pages programs?
There are currently no other rewards programs focussed on making pet ownership more affordable. We distinguish ourselves with unique perks like exclusive pet events and regular giveaways. We are also dedicated to giving back by supporting Pets of The Homeless and ensure their pets receive the care they need.
Can I Pause or Cancel my Membership?
Yes you can. Simply visit our website and click the ‘Login’ button in the Navigation bar. You will be taken to a portal powered by Stripe where you can Pause or Cancel your membership.

Perk FAQs

How do I access Perk Discounts?
Simply sign up for a membership and you will receive our exclusive discounts via email. We will soon be launching our Members Portal. Watch this space!
How can I claim the Perk discounts?

Simply explore our lineup of participating partners and choose the offer that appeals to you. Redeeming the discount is as simple as entering a code, clicking a link, or displaying your phone at the venue. It’s a smooth and hassle-free process!

  • To claim an online perk, you can use our exclusive discount codes.
  • To claim a perk in-store, please present your membership receipt. You can access your receipt by following these steps:
    • Step 1: Visit our home page and click the login button
    • Step 2: Enter the email you used to create a membership. A login link will be sent via email
    • Step 3: Click the login link to enter the Strip Portal
    • Step 4: Show the teller your Active Membership

Giveaway FAQs

How can I enter the draw?
Active members are automatically entered into every giveaway draw.
How do I know if I’m in the draw?
We guarantee all members are automatically added to the draw. If you don’t believe us, reach out and we will prove that your entry is in our database.
How do you ensure the draw is fair?

Each member is automatically added to our database and the giveaway list. The drawing process is entirely random, driven by code that ensures no biases or pre-selections can occur.

The algorithm cycles through all entries randomly, making it impossible to predict the winner. We will also be sharing a screen recording of each draw.

How do you draw the winner?

We initiate the draw by starting our system connected to our members database. The system iterates through all the members, randomly jumping between entries before stopping to select a winner. The draw results are stored in the database for future reference, ensuring that the process is fully documented and traceable.

How will I be contacted if I win?

When you sign up to a membership you’ll provide contact details. We will be able to contact you via email or phone if you are the lucky winner. You’ll be contacted within 24-48 hours post draw time.

Can anyone across Australia win?

Yes, as long as you are within Australia, except for South Australia and have an active membership. Best of luck!

Event FAQs

How many events do you put on each year?

Currently we have Events once or twice a month!
Are they always in Melbourne?
For now, yes. As we are a Melbourne based team.
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By completing checkout, you authorise Your Pet’s Perks to charge future payments per their Terms & Conditions. You can cancel anytime.